To become a customer you can fill in this form and we will contact you as soon as possible.

The minimum order requirement is €500 for the first order and €100 for subsequent orders.

All orders must be submitted via email or through our website at www.scala-nl.com. Please note that we do not accept phone orders. Each order must include a barcode or SKU number as listed in the price list. Backorders are canceled unless you request otherwise.

Back orders will be cancelled unless customer give notice that they will keep backorders.

All changes to open orders must be submitted in writing.

Yes, you can change your order as long as it hasn’t left our warehouse. To ensure we can make the changes in time, please call us as soon as possible on +31 (0)24 202 2390. Our team will be happy to assist you!

All prices are listed in Euros excluding VAT, shipping cost and possible import duties. All prices are subject to change without notice.

Customers may not use the SCALA brand name or the brandnames of the third party brands that she is selling, logo’s, or marketing- or product images to sell, advertise or otherwise promote SCALA products on the Internet at a Net price that is lower than our set MAP (Minimum advised retail price).

Please refer to our price sheet for the MAP. In the event the customer chooses to place the product(s) for a promotion sale at a discount, the customer shall not discount the products more than 15% below MAP and the promotion has to be limited to a maximum of 7 calendar days.

The promotion has to be in the on a company owned IP-address, promotions on third party online shops are prohibited. Between every promotion there has to be at least 21 calendar days. Shipping may not be included in computing the Minimum Advised Retail Price.

If a customer operates outside this e-commerce pricing policy, SCALA will request that the customer cease advertising or promoting products on the Internet in violation of the policy. In addition, SCALA will cease to accept and/or ship orders from said customer. This article is not applicable with products marked with the status “Discontinued”, as noted in the price list. 

Customers who shoot their own marketing and images and aren’t using the name, logo and marketing- or product images of SCALA are free to determine their own Retail Price.

All SCALA images including images of third party brands that SCALA is selling, logos and photography are the exclusive property or set in license to SCALA and can only be used in connection with the advertisement or sale of authentic products, obtained from authorized distributors in Europe. 

Images from SCALA are available upon request by contacting sales@scala-nl.com.

All images, logos and photography may not be used:

•     in any online auctions;

•     in connection with all forms of advertising to the general public including, without limitation, print ads, mailings, catalogs, displays, commercials, and websites or promotions that are in violation with the minimum advised retail price; 

•     in any unlawful manner, including use which defames another person or is obscene, or in any way that denigrates or tarnishes SCALA, its trademarks, or its products;

•     in any way that suggests an association between SCALA and any other company; or

•     in consumer magazines, outdoor advertising, or television commercials without prior approval of SCALA.

For comprehensive information on shipping, please visit our shipping and transport page here.

You can find our estimated delivery times on our delivery times page here.

While we are happy to work with you to get your shipment out by a certain date, our lead times are not guaranteed. Once an order is confirmed, in-stock items usually ship within 48 hours. If timing is critical, please submit your order as early as possible.

SCALA is offering a special dropship program, for more information click here or contact sales@scala-nl.com for this program and special terms and conditions.

All orders must be accompanied by pre-payment unless SCALA confirmed other payment terms in writing. If the, pro forma, invoice is not paid within 7 days after dispatch thereof then the order is cancelled. Payments can be made by wire.

Payments must be made on or before the due date. Late payments are subject to a 2% monthly finance charge. SCALA reserves the right to submit all unpaid invoices to a collection agency. Customer is responsible for any collection costs or legal fees.

SCALA stands behind the quality of every item it sells. It will accept returns for items that were delivered damaged or that were not included in a customer’s order at no charge, subject to the following conditions. Unless otherwise specified, all claims for discrepancies, shortages, or damages must be made within fourteen (14) days after the item shipped.

Closeout and discontinued items are not subject to return because they are purchased “as is” at a significant discount. SCALA does not guarantee sales and will not accept returns that are not a result of either discrepancies or damage incurred during manufacturing or shipping. No claims will be accepted on used goods or on goods damaged after their receipt by the customer.

All returns must be authorized in advance. To obtain authorization, contact customer service at sales@scala-nl.com. Goods returned without authorization will be shipped back at the customer’s expense and will not be credited.

Upon receipt and verification of the return, SCALA will credit the value of the return towards future orders. All items returned to SCALA must arrive in original condition, in their original packaging, with no pricing stickers, holes, or other alterations, or the return will be rejected. Merchandise approved for returns must be delivered to SCALA within 30 days of approval or the return authorization will be voided.